Privacy Policy

1. Introduction

Lanxa ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information, as well as key financial and transaction-related practices on the platform.

2. Information We Collect

2.1 Personal Information

• Full name
• Email address
• Phone number
• Payment details
• Identification documents (for KYC verification)

2.2 Usage Data

• IP address
• Device information
• Browser type
• Activity logs (pages visited, actions taken)

2.3 Transaction Data

• Purchase history
• Seller activity
• Escrow transactions

3. How We Use Your Information

We use your data to:

• Provide and improve our services
• Process transactions securely
• Verify user identity (KYC)
• Prevent fraud and illegal activity
• Communicate updates and support

4. KYC and Verification

Lanxa may require identity verification (e.g., via third-party services like Korapay) to:

• Ensure platform safety
• Prevent fraud
• Enable seller withdrawals

Failure to complete verification may restrict account functionality.

5. Platform Fees and Charges

By using Lanxa, you agree to the following fee structure:

• Sellers (Merchants): A commission fee of 15% is charged on every successful sale.
• Buyers: A service fee of 10% is applied to every purchase.
• Payment Processing: An additional 2% fee is charged to cover payment processing costs.

All applicable fees are automatically calculated and deducted during transactions on the platform.

6. Payout and Settlement Timeline

Lanxa operates a structured payout system for merchants:

• Transactions completed during daytime: Processed on a T+1 basis (next business day).
• Transactions completed during evening hours: Processed on a T+2 basis (within two business days).

Processing times may vary slightly depending on payment providers, verification requirements, or system checks.

7. Data Sharing

We do not sell your data. We may share information with:

• Payment processors
• Identity verification providers
• Legal authorities (if required by law)

8. Data Security

We implement industry-standard security measures, including:

• Encryption
• Secure servers
• Access controls

However, no system is 100% secure.

9. Data Retention

We retain user data as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

10. Cookies and Tracking

Lanxa uses cookies to:

• Improve user experience
• Track usage patterns
• Personalize content

You can disable cookies via browser settings.

11. User Rights

You have the right to:

• Access your data
• Request correction or deletion
• Withdraw consent

Requests can be made via support@lanxa.net.

12. Third-Party Links

Lanxa may contain links to external platforms. We are not responsible for their privacy practices.

13. Children's Privacy

Lanxa is not intended for users under 18. We do not knowingly collect data from minors.

14. Changes to Policy

We may update this Privacy Policy periodically. Continued use of the platform means acceptance of updates.

15. Contact

For privacy-related inquiries:
Email: support@lanxa.net